Refund policy

ALL SALES ARE FINAL

We regret that we are unable to accept Exchanges, Returns or Refunds on any Shop items offered for sale on our website unless the merchandise received is damaged or we have shipped the wrong item. Because of this policy we ask that you please choose your merchandise very carefully.

Please inspect your order immediately upon receipt and contact us at shop@sfballet.org if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us at shop@sfballet.org and we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for questions about this policy at shop@sfballet.org.

Once again - All sales are final.

All sales directly benefit San Francisco Ballet. We appreciate your patronage.

REFUNDS
We will notify you once we’ve received and inspected your return. Once the reason for the return has been approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.